AxiPass Refund Policy

Article 1(Scope)

This policy applies to monthly paid subscriptions offered online by AxiPass. If an Enterprise agreement, order form, or separate written agreement applies, its terms take precedence over this policy.

Article 2(Initial paid charge)

When a customer organization purchases an AxiPass paid plan for the first time, it may request a one-time full refund of that initial charge within 7 days of the payment date.

• Once the full refund is completed, the paid subscription is canceled and access to paid features ends.
• If a free plan is available, the organization may be moved to the free plan after the refund is processed.

Article 3(Renewals and subscription cancellation)

A monthly subscription must be canceled before the next billing date to prevent the next renewal charge. Renewal charges already processed are generally non-refundable for change of mind or a missed cancellation date.

• After a normal cancellation, paid features remain available until the end of the already-paid current billing cycle.
• The exception rules apply to duplicate charges, incorrect charges, or refunds required by law.

Article 4(Plan and seat changes)

Upgrades and seat additions take effect immediately, and the remaining-period difference may be charged on a prorated basis. Downgrades and seat reductions take effect from the next billing cycle, with no refund for the prepaid current cycle.

Article 5(Exceptional refunds)

A full or partial refund may be issued regardless of whether the charge was an initial payment or renewal when one of the following circumstances is confirmed.

• A duplicate charge for the same transaction or an incorrect charge caused by the Company or payment system
• A material failure to provide the core paid service for reasons attributable to the Company
• A withdrawal or refund required by applicable law

Article 6(How to request and process a refund)

A customer organization administrator may request a refund by emailing the organization name, billing account email, payment date, and reason to [email protected]. The Company will generally provide its review result within 5 business days after receipt.

• Approved refunds are issued to the original payment method.
• The payment provider or card issuer may require additional time before the credit appears.

Article 7(Refunds and subscription status)

A refund and a subscription cancellation are separate actions. A full refund of the initial charge cancels the subscription and ends access to paid features, while a partial refund for a duplicate charge or similar exception may leave the subscription active.

Article 8(Priority of law and policy changes)

Applicable law takes precedence if it conflicts with this policy. The Company may revise this policy to reflect changes in law or service operations and will announce material changes in-service or by email before they take effect.